I had the misfortune to be in one of these earlier today:
So I don’t understand how inserting a stupid person into the process makes it easier. Especially when that person has no understanding of your preferences, no special access to cheap airfares, and no stake in helping you make savings.
When I was in there booking a one way flight (which I found on the net in advance), it took about half an hour. In that period I saw two other glum-looking customers. I only ventured in because I had come into possession of a voucher. I have no idea what unfortunate combination of ludditism or self-loathing drove the other two to be there.
I also have no idea how they make revenues enough to pay for the red carpet and the bored young ladies. If you’d bought Flight Centre shares ten years ago, you’d have experienced aggregate share price growth in the low negative single figures! At this rate, some time next century Flight Centre’s valuation will approximate its business model’s true value.